Complain Procedure
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Electricity & Gas
For any issues or concerns regarding your electricity or gas services, our team is available to provide support and ensure your needs are met promptly. Please reach out to us anytime for assistance with billing, outages, or service questions.
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Experiencing connectivity issues or have questions about your broadband service? Our support team is ready to help. Contact us for troubleshooting, service upgrades, or any other broadband-related inquiries to keep you connected smoothly.
Water Supply
If you’re facing problems with your water supply or have any concerns regarding water quality or billing, we’re here to help. Reach out to us to report issues or get the support you need to ensure your water supply remains uninterrupted.
Complaints Procedure
At The Energy Ocean plus Ltd, it is our duty to provide you with the highest level of service and understand things can go wrong. Our commitment to you, is to resolve any complaints as soon as possible and provide you with ongoing communication fairly. Please see our Complaint Handling procedure below which explains the steps you need to take, should you wish to make a complaint. All complaints will be recorded and referred to a complaints investigator who will investigate your complaint in detail
How to make a formal complaint
Message Here
Contact us to log your complaint by Completing the contact form below.
Via Telephone
07309386266
Via Email
queries@theenergyoceanplusltd.co.uk
In Writing
The Energy Ocean Plus limmited
110 Third Avenue, Dagenham, England, RM10 9BB
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Energy Ombudsman Service
We aim to resolve your complaint within eight weeks and will keep in direct contact with you from initial contact to resolution. If we cannot come to an amicable resolution within the eight weeks or you are not happy with the final outcome. You may refer your complaint to the Energy Ombudsman Service.
Via Telephone
03304401624
Via Email
enquiry@energyombudsman.org
In Writing
Energy Ombudsman
P.O.Box 966 Warrington WA49D